Front-line Service Personnel’s Stress-level in Demanding Customer Encounters
AUTHORS: Mäki, Marko; Kokko, Teemu
AT: Journal of Business and Economics, Vol 4, No. 4, 2013, Academic Star Publishing Company, 329-335.
AUTHORS: Mäki, Marko; Kokko, Teemu
AT: Journal of Business and Economics, Vol 4, No. 4, 2013, Academic Star Publishing Company, 329-335.
